Consumer Insights & Market Research

Insights That Move Brands Forward

Senior consumer research and strategy across CPG, beauty, health and wellness, and insurance. Built on 20+ years of doing the real work.

20+
Years of Experience
$5M+
Incremental Revenue Driven
4
Major Industries Served
1
Published Clinical Study

Research that drives decisions, not just reports

I started Dia Jackson Consulting after two decades of leading market research and consumer insights work at companies that don't tolerate guesswork. My career spans Procter & Gamble, Coty Inc., Curio Wellness, and American Family Insurance.

Across all of it, the through-line was the same: get close to the consumer, be rigorous about methodology, and translate findings into decisions that actually change the business.

What I do now is bring that kind of senior research capability to companies that need it but aren't in a position to hire a full-time team. I work on a project or retainer basis, and I specialize in the consumers most research still gets wrong: multicultural audiences, Hispanic consumers, and Gen Z.

If you've got a product to launch, a market to understand, or a consumer segment you're not reaching as well as you should be, that's where I come in.

  • B.S. Chemical Technology
    University of Cincinnati
  • P&G Global Women in Innovation Award
    2016
  • Peer-Reviewed Publication
    American Journal of Endocannabinoid Medicine, 2021
  • Enterprise Multicultural Insights Strategy
    First-ever Hispanic KPI scorecard at American Family Insurance
  • First Foam Hair Color Launch in the U.S.
    End-user research lead, Procter & Gamble

Services

Custom Consumer Research
Full-service qualitative and quantitative studies, from research design through final strategic reporting. Focus groups, in-depth interviews, surveys, ethnography, and UX testing.
Multicultural & Gen Z Strategy
Specialized research and advisory for brands trying to reach Hispanic consumers and Gen Z audiences, including cultural fluency audits and KPI scorecard development.
Product Innovation & Launch Support
Concept testing, consumer validation, claims support documentation, launch readiness assessment, and post-launch performance research that guides decisions at every stage.
Competitive Intelligence
Market landscape analysis, competitive positioning, trend identification, and category insights that inform strategic planning, product roadmaps, and investor decks.
Insights Platform Development
Building internal tools, dashboards, and KPI systems that let organizations use research continuously, not just when a project ends. Modeled on enterprise work at American Family Insurance.
Strategic Advisory
Senior thought partnership on a retainer basis. Research plan reviews, vendor selection guidance, team workshops, and strategic counsel for companies that need ongoing expert support.

Experience Across Industries

American Family Insurance
Marketing Insights Lead, Property & Casualty Insurance
Built the organization's first enterprise-wide Hispanic insights strategy and KPI scorecard. Led multicultural and Gen Z research that directly shaped 2023 strategic plans.
Curio Wellness, LLC
Consumer Insights Manager, Medicinal Cannabis
Directed the company's inaugural clinical sleep study, resulting in a peer-reviewed publication and a successful product launch. Led competitive landscape and trend research to guide R&D strategy.
Procter & Gamble / Coty Inc.
Market Researcher, Cosmetics
Led research-driven innovation strategies influencing major brand positioning. End-user experience work resulted in a successful launch with incremental revenue exceeding $5M and an 8% improvement in projected net new revenue.
Procter & Gamble
UX Researcher & Beverage Researcher
Spearheaded research that led to the first-ever foam hair color launch in the U.S. Developed consumer insights for coffee and beverage categories that directly influenced product and package design innovation.

Industries & Recognition

Consumer Packaged Goods
Beauty & Personal Care
Health & Wellness
Medicinal Cannabis
Insurance
Hair Care
Beverages
Startups & Scale-ups
Nonprofits
Mission-Driven Organizations
AwardP&G Global Women in Innovation Award, 2016
AwardGeneral Manager Recognition Shares, 2011 & 2006
PublicationAmerican Journal of Endocannabinoid Medicine, 2021

Let's work together

Tell me about your project, your product, or the consumer question you haven't been able to answer. I'll be back in touch within one business day.

410-963-3209
Baltimore, MD

Send a message

No commitment, no pitch. Just a conversation.